ABOUT US
Our Mission
At Higher Education BPO, we are a specialised service provider dedicated to supporting educational institutions in optimising their operations and delivering top-notch services to students and staff.
With a deep understanding of the higher education industry, we are committed to being your trusted partner in achieving your institution's goals.
Our Expertise
HigherEd BPO specializes in optimizing university operations. We provide tailored solutions for educational institutions, offering helpdesk support, inbound and outbound call assistance, mail and message support, backend support, and meticulous call quality auditing.
With advanced technology and a skilled team, Higher Education BPO ensure seamless operations and exceptional customer satisfaction.
OUR SERVICES
Helping You Succeed
Helpdesk/L1/L2 Support
Efficient assistance for users, addressing queries, providing technical support at both Basic (L1) & Advanced (L2) levels.
Product/Application Support
Specialized assistance for product or application-related concerns, ensuring smooth functionality, troubleshooting, and resolving user issues.
Quality Excellence Assessments
Ensuring consistent compliance & adherence to high process standards through a comprehensive evaluation of calls related to Advising Services, Enrolment, and Financial Aid.
Backend Support
Comprehensive support for backend processes, managing data, system integrations, and handling tasks that are crucial for the seamless operation of the business.
WHY CHOOSE US
Specialization
Deep understanding of the higher education industry to deliver tailored solutions
24/7 Support
Round-the-clock availability ensures that your students and staff receive assistance
Key Benefits of Choosing Us
Scalable Solutions
Flexible and scalable services, accommodating the changing demands
Data Security
Prioritize data protection, implementing robust security measures to safeguard sensitive information
Cost Efficiency
Significant cost savings, allowing institutions to allocate resources more strategically
CONTACT US
Let's Get in Touch
US Address
HigherEdBPO Inc.
3540 Toringdon way suite 200,
Charlotte, North Carolina, 28277
+1 (704) 771-1929
India Address
175 & 176,
Bannerghatta Main Rd,
Dollars Colony, Phase 4,
J. P. Nagar, Bengaluru,
Karnataka 560076, India
+91 99456 87356