Current Openings

Are you passionate about making a difference in the education sector? At HigherEDBPO, we provide exceptional support services to universities and colleges, helping them streamline operations and enhance student experiences.

BPO Manager

Location: Bangalore
Experience: 8+ years in BPO operations
Employment Type: Full-time

Job Summary:

We are seeking a BPO Manager to oversee and optimize our business process outsourcing operations, ensuring efficiency, compliance, and quality service delivery. The role requires strong leadership, process management, and client engagement skills.

Key Responsibilities:

Manage day-to-day BPO operations, ensuring SLAs and KPIs are met.
Lead a team of customer support, back-office, and operational staff.
Optimize workflows, improve efficiency, and drive process automation.
Develop and implement training programs to enhance team performance.
Ensure compliance with company policies and industry regulations.
Liaise with clients to understand business needs and drive satisfaction.
Monitor performance metrics and generate reports for management.

Requirements:

- - Bachelor’s degree in Business Administration or a related field.
  - 6+ years of experience in BPO operations, with at least 3 years in a managerial role.
  - Strong leadership, problem-solving, and process improvement skills.
  - Excellent communication and stakeholder management abilities.
  - Experience with CRM and workflow management tools is preferred.

Manager – Application Support Team

Location: Bangalore
Experience: 8+ years in application support
Employment Type: Full-time

Job Summary:

We are looking for an Application Support Manager to lead a team responsible for maintaining, troubleshooting, and improving enterprise applications. The role involves ensuring smooth operations, optimizing support processes, and collaborating with IT and business teams

Key Responsibilities:

Lead and mentor the application support team to ensure seamless operations.
Develop incident management and escalation processes to maintain SLAs.
Work closely with development and infrastructure teams for issue resolution.
Monitor system performance and implement proactive measures.
Improve documentation, knowledge base, and self-service support tools.
Analyze support trends and drive automation to reduce manual interventions.
Ensure compliance with IT governance and security standards.

Requirements:

Bachelor's/Master’s degree in Computer Science, IT, or a related field.
8+ years of experience in application support, with at least 3 years in a leadership role.
Expertise in incident management, problem resolution, and ITIL best practices.
Experience working with ticketing systems, cloud environments, and databases.
Strong communication and stakeholder management skills.

Finance Controller

Location: Bangalore
Experience: 10+ years in finance and accounting
Employment Type: Full-time

Job Summary:

We are hiring a Finance Controller to oversee financial operations, manage budgeting, and ensure regulatory compliance. The ideal candidate will have strong analytical skills and experience in financial planning and reporting.

Key Responsibilities:

Oversee financial planning, budgeting, and forecasting.
Ensure compliance with accounting standards, tax regulations, and audits.
Manage financial statements, reports, and variance analysis.
Optimize cost structures and drive financial efficiency.
Work with senior leadership to support strategic financial decisions.
Implement internal controls and risk management policies.
Oversee accounts payable, receivable, and cash flow management.

Requirements:

CA, CPA, or MBA in Finance.
10+ years of experience in finance, with at least 5 years in a leadership role.
Strong expertise in financial reporting, compliance, and risk management.
Proficiency in ERP systems and financial modeling.
Excellent analytical and decision-making skills.

Project Intern – Internal Tool (4-5 Months Project)

Location: Bangalore
Experience: 4-5 months
Employment Type:Internship

Job Summary:

We are looking for Project Interns to work on an internal tool development and enhancement project. This internship provides hands-on experience in software development, business analysis, and process automation.

Key Responsibilities:

Assist in the design, development, and testing of internal tools.
Work with stakeholders to understand requirements and implement solutions.
Analyze data and generate insights for process improvements.
Document technical specifications and user manuals.
Support troubleshooting and enhancement of the existing system.

Requirements:

Pursuing or recently completed a Bachelor’s/Master’s degree in Computer Science, IT, or a related field.
Basic knowledge of programming languages (Python, Java, or SQL).
Strong analytical, problem-solving, and teamwork skills.
Interest in process automation, software development, or data analysis.
Ability to commit to a 4-5 month internship.

If you’re interested, please send your CV to info@higheredbpo.com.

Current Openings

BPO Manager

Job Summary:

Key Responsibilities:

Requirements:

Manager – Application Support Team

Job Summary:

Key Responsibilities:

Requirements:

Finance Controller

Job Summary:

Key Responsibilities:

Requirements:

Project Intern – Internal Tool (4-5 Months Project)

Job Summary:

Key Responsibilities:

Requirements:

HigherEdBPO

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