At HigherEdBPO, we are dedicated to transforming higher education operations through innovative Business Process Outsourcing (BPO) solutions.
Vision: To redefine global higher education services by delivering innovative, technology-driven solutions that empower institutions to thrive in an evolving educational landscape.
Mission:To enhance the operational efficiency of educational institutions by offering specialized services, allowing them to focus on providing exceptional education and student outcomes.
At HigherEDBPO, we empower higher education institutions and EdTech companies with tailored outsourcing solutions designed to enhance efficiency, streamline operations, and improve student experiences.
We partner with public and private universities, community colleges, and online institutions, offering comprehensive support in administration, financial management, and student services. As digital learning evolves, we provide helpdesk support, LMS/SIS assistance, and engagement solutions to improve student retention and success.
For EdTech companies, we deliver end-to-end application and product support, ensuring seamless performance of learning management systems (LMS), student information systems (SIS), and educational platforms. Our expertise in software development, maintenance, and quality assurance ensures that educational technologies remain secure, scalable, and high-performing.
At HigherED BPO, we are committed to driving innovation, efficiency, and excellence in the education sector. Partner with us to elevate your institution or EdTech platform!
In-depth understanding of university operations and institutional needs.
Scalable and reliable solutions to assist institutions worldwide.
Innovation in IT, cloud solutions, and automation to enhance efficiency.
High-quality support designed to optimize costs without compromising excellence.
Successfully supporting leading universities and EdTech companies with scalable and flexible solutions.
Adherence to industry standards, ensuring data protection and regulatory compliance.
HigherEd BPO has established itself as a reliable partner for over 700 higher education institutions and EdTech companies, helping them enhance operational efficiency and student support.
Our dedicated support team has successfully managed 50,000+ calls, ensuring seamless communication and resolution for students, faculty, and staff.
We prioritize service excellence, conducting over 7,000 call audits using a 40-point quality framework to maintain high standards in every interaction.
From L1 and L2 technical support to L3 and SME specialists, our team is equipped to handle complex challenges in higher education IT, student support, and administrative operations.
With a 90%+ First Call Resolution (FCR) rate and an impressive 4.0+ CSAT score, we consistently deliver fast, effective, and student-centric solutions that enhance user experience and institutional efficiency.
At HigherEdBPO, our team is the backbone of our success. We are a group of dedicated professionals, combining expertise in higher education, technology, customer support, and finance to deliver exceptional solutions.
Hear from our partners and clients about how HigherEDBPO has transformed their operations, enhanced efficiency, and delivered exceptional support. Their success is our greatest achievement !
