Services

Technology & Managed Services for Higher Education

Empowering universities and EdTech organizations through enterprise applications, software engineering, IT support, quality assurance, and institutional operations.

A helpdesk team in headsets at a curved desk, with the campus outside at dusk

Managed IT & Application Support

Help when students and staff need it.

Helpdesk Support

Helpdesk support for students and staff across academic and administrative work, from the first inquiry through graduation.

24/7/365 helpdesk
Email, phone, chat, and self-service
Passwords, LMS, MFA, and phone updates

IT Support - L1/L2/L3

Multi-tier IT support: L1 for everyday troubleshooting, L2 for advanced issues, and L3 for system failures and infrastructure, around the clock.

L1: troubleshooting, password resets, and user accounts
L2: software and hardware diagnostics
L3: infrastructure, servers, and complex issues

Application/Product Support

24/7 application and product support for troubleshooting, updates, and performance, so faculty, staff, and students stay in the systems they use.

Institutional software and learning systems
Bug fixes, troubleshooting, and performance
Deployment and upgrades

Two people working through files and laptops in a university records office

Campus Operations

Records, systems, and the work behind them.

Quality Excellence Assessments

Quality assessments, call audits, and performance reviews for advising, enrollment, and financial aid, with feedback the team can use.

Audits of advising, enrollment, and financial aid calls
Structured feedback that raises service quality

Backend Support

Backend support for data processing, documentation, and workflow management across enrollment, records, aid, and reporting.

Data management and integration
Student enrollment and registration
Course scheduling and management
Financial aid and scholarships
Grading and academic records
Compliance, reporting, and application processing

Development and QA Support

Custom software for a campus, then tested for function, security, performance, and scale before it ships.

Custom software for universities
Testing and quality assurance

SIS/ERP Support

SIS and ERP support for setup, data accuracy, troubleshooting, customization, and the people using the systems.

Implementation and integration
Customization and training

An advisor and a student talking at a round table beside a campus window

Enrollment

From the first inquiry through the application.

International Student Recruitment Support

Outreach, admissions counseling, document processing, and enrollment support for international students considering U.S. universities.

Counseling for U.S. universities
Agent training and visa counseling
End-to-end application management

Tell us which part of the student lifecycle you want covered.

Discuss This Service