Empowering Higher Education with Tailored BPO Solutions

HigherEDBPO offers specialized business process outsourcing services for higher education institutions, enhancing administrative efficiency and student support.

Empowering Higher Education with Tailored BPO Solutions

HigherEDBPO offers specialized business process outsourcing services for higher education institutions, enhancing administrative efficiency and student support.

Optimize Your Higher Education Operations with HigherEdBPO

In today’s rapidly evolving higher education landscape, efficiency, cost optimization, and service quality are more important than ever. HigherEd BPO provides tailored outsourcing solutions for higher education institutions and EdTech companies, helping them streamline operations, reduce costs, and enhance the experience for students, faculty, and staff by leveraging the latest technologies, including AI where applicable.

ABOUT US

Vision and Mission

Vision: To redefine global higher education services by delivering innovative, technology-driven solutions that empower institutions to thrive in an evolving educational landscape.

Mission:To enhance the operational efficiency of educational institutions by offering specialized services, allowing them to focus on providing exceptional education and student outcomes.

Our Expertise

Why Choose HigherEd BPO?

Expertise in Higher Education

In-depth understanding of university operations and institutional needs.

24/7 Global Support

Scalable and reliable solutions to assist institutions worldwide.

Technology-Driven Approach

Innovation in IT, cloud solutions, and automation to enhance efficiency.

Cost-Effective Services

High-quality support designed to optimize costs without compromising excellence.

Proven Track Record

Successfully supporting leading universities and EdTech companies with scalable and flexible solutions.

Compliance & Security

Adherence to industry standards, ensuring data protection and regulatory compliance.

HigherEd BPO: Trusted Partner in Higher Education & EdTech Support

Our Higher Ed BPO services are designed to streamline administrative processes, enhance student engagement, and improve financial sustainability, allowing institutions to focus on their core mission—education.
0 +

Universities
Supported

0 +

Calls & Tickets
Managed

0 +

Quality & Compliance Audits

0 %

First Call Resolution (FCR) Rate

Our Services

Helping You Succeed

HigherEdBPO offers enrollment support, student services, financial aid processing, academic advising, tech support, and back-office solutions for educational institutions.

Helpdesk Support

  • 24/7/365 State-of-the-Art Helpdesk Center
  • Multi-Channel Support: Email, Phone, Chat, and Self-Service
  • Issue Resolution for: Password Resets, LMS Support, MFA, Phone Number Updates, and More

IT Support - L1/L2/L3

  • L1: Basic troubleshooting, password resets, user account management
  • L2: Advanced technical support, software/hardware diagnostics
  • L3: Complex issue resolution, infrastructure and server management

Application/Product Support

  • Support for institutional software and learning management systems
  • Bug fixes, troubleshooting, and performance optimization
  • Software deployment and upgrades

Quality Excellence Assessments

  • Auditing calls related to advising, enrollment, and financial aid services
  • Providing structured feedback to enhance service quality

Backend Support

  • Data entry, migration, and management
  • Processing student applications and administrative tasks

Development and QA Support

  • Custom software development for universities
  • Testing and quality assurance to ensure seamless performance

International Student Recruitment Support

  • Student counseling for U.S. universities
  • Agent training and visa counseling
  • End-to-end student application management

SIS/ERP Support

  • Implementation and integration of SIS (Student Information Systems) and ERP (Enterprise Resource Planning)
  • System customization and training

Meet Our Team

At HigherEdBPO, our team is the backbone of our success. We are a group of dedicated professionals, combining expertise in higher education, technology, customer support, and finance to deliver exceptional solutions.

Vekatesh A N

Board Member / Director

Ramakrishna S Thantry

Managing Director

Testimonials

Hear from our partners and clients about how HigherEDBPO has transformed their operations, enhanced efficiency, and delivered exceptional support. Their success is our greatest achievement !

Join Our Newsletter

Join our newsletter for the latest trends, strategies, and innovations in HigherEdBPO. Get expert insights on streamlining operations, enhancing student experiences, and driving institutional success.