Solutions

Lumina CallQ

An AI solution for reviewing support calls, for the quality desk that already audits advising, enrollment, and financial aid conversations.

Solutions

01

Beside the quality desk

CallQ reviews the calls the helpdesk and advising teams take, so coaching follows what was actually said. It is offered with Lumina Virtual Assistant, which takes the questions a call does not need.

  • Helpdesk and advising calls
  • Coaching notes for the quality team
  • Paired with Lumina Virtual Assistant

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