Solutions
An AI solution for campus questions about systems, courses, admissions, and services, day and night.
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Students and staff ask about the LMS, the SIS, courses, admissions, registration, financial aid, campus services, and institutional policy. Lumina is the assistant on www.higheredbpo.ai.
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It is trained on the institution’s policies and knowledge base, and it connects to the LMS, SIS, and CRM already in use. People reach it on the web, on a phone, and in chat, SMS, and email.
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Routine questions are answered as they come in. A question that needs a person is handed to the desk, with a record of what was already asked. The same view shows which questions come up, and how people felt about the answer.
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