Our Services – Empowering Higher Education & EdTech
HigherEDBPO offers tailored outsourcing solutions for universities and EdTech companies, including student support, application management, financial aid processing, helpdesk, and quality audits. With expertise in efficiency, compliance, and multi-channel support, we help institutions streamline operations and enhance the student experience. Partner with us for excellence!
HigherEdBPO: Trusted Partner in Higher Education & EdTech Support
Our HigherEdBPO services are designed to streamline administrative processes, enhance student engagement, and improve financial sustainability, allowing institutions to focus on their core mission—education.
- Supporting 700+ Universities & EdTech Companies
- 50,000+ Calls Handled with efficiency and accuracy
- 7,000+ Quality and compliance audit
- Expert Support at Every Level – L1, L2, L3, and SME specialists in Higher Education
- 92%+ First Call Resolution (FCR) ensuring faster issue resolution
- 4.0+ CSAT Score reflecting high customer satisfaction
Our Services
Helping You Succeed
HigherEdBPO offers enrollment support, student services, financial aid processing, academic advising, tech support, and back-office solutions for educational institutions.
Helpdesk Support
- 24/7/365 State-of-the-Art Helpdesk Center
- Multi-Channel Support: Email, Phone, Chat, and Self-Service
- Issue Resolution for: Password Resets, LMS Support, MFA, Phone Number Updates, and More
IT Support - L1/L2/L3
- L1: Basic troubleshooting, password resets, user account management
- L2: Advanced technical support, software/hardware diagnostics
- L3: Complex issue resolution, infrastructure and server management
Application/Product Support
- Support for institutional software and learning management systems
- Bug fixes, troubleshooting, and performance optimization
- Software deployment and upgrades
Quality Excellence Assessments
- Auditing calls related to advising, enrollment, and financial aid services
- Providing structured feedback to enhance service quality
Backend Support
- Data entry, migration, and management
- Processing student applications and administrative tasks
Development and QA Support
- Custom software development for universities
- Testing and quality assurance to ensure seamless performance
International Student Recruitment Support
- Student counseling for U.S. universities
- Agent training and visa counseling
- End-to-end student application management
SIS/ERP Support
- Implementation and integration of SIS (Student Information Systems) and ERP (Enterprise Resource Planning)
- System customization and training